Privacy Policy

The Fabric Folk values your privacy and is committed to protecting your personal data. This policy explains how we collect, use, store, and protect your information when you interact with us—whether online, in person, or via email.

1. PURPOSE AND CONSENT FOR COLLECTION

We collect personal data to provide and improve our services, including processing orders, communicating with customers, providing support, marketing activities, and running business operations.

By providing your personal information to The Fabric Folk (via our website, email, in person, or otherwise), you confirm that you have the right to share that data and consent to its use as outlined in this policy.

We may collect:

  • Name

  • Organisation

  • Address

  • Phone number

  • Email address

  • IP address

  • Username

  • Payment details (handled securely by third-party processors)

We do not collect sensitive data (such as health or belief-related data) without explicit consent, and we do not knowingly collect data from minors under UK law.

We do not engage in automated decision-making, except for fraud prevention tools used by our payment processors.

You may receive emails from us relating to purchases, support, or logistics.

2. DATA RETENTION

We retain your personal data for as long as necessary to provide our services. After you stop using our services, we may retain your data for a reasonable period for legal, tax, or support reasons.

3. DATA SHARING AND THIRD-PARTY PROCESSORS

We do not sell your data. We only share personal data with third parties who help us deliver services and only as necessary. Some of these partners include:

Supplier Purpose Privacy Policy Basis for Processing
Squarespace Ecommerce Platform View Contractual
Zapier Integrations View Legitimate Interests
Klaviyo Email Marketing View Consent
Mailchimp Email Marketing View Consent
Facebook Inc. Marketing View Legitimate Interests
Google Analytics, Advertising, Marketing View Legitimate Interests
PayPal Inc. Payment Processing and Fraud Prevention View Contractual
Squarespace Payments Payment Processing and Fraud Prevention View Contractual
Xero Accounting Software View Legitimate Interests
Hermes (Evri) Logistics View Legitimate Interests

You consent to this processing by using our services. Data will only be transferred outside the UK/EEA if adequate safeguards are in place.

We may share anonymous, aggregated data (e.g. for reporting to funders) but never personally identifiable information without your consent.

4. SECURITY

We take appropriate technical and organisational steps to protect your data. If you believe your data has been breached, please email: marina@thefabricfolk.com

5. COOKIES AND TRACKING

Our website uses cookies and similar technologies to improve your experience, remember your preferences, detect fraud, and analyze traffic.

5a) What Cookies We Use

  • Essential cookies – help the site function properly (e.g. remembering your cart)

  • Analytics cookies – help us improve the site (e.g. Google Analytics)

  • Marketing cookies – help deliver relevant ads (e.g. Facebook Pixel)

5b) Pixel Tags and Other Technologies

We may use pixel tags in emails or across the website to help us measure marketing performance and engagement.

5c) Managing Cookies

You can manage cookie preferences through your browser settings:

Disabling cookies may affect how the site functions.

5d) Squarespace Cookies

Squarespace uses a variety of cookies to enhance website functionality, analyze site usage, and support marketing efforts. Below is a list of common cookies that may be set when you visit our website:

Cookie Name Purpose Duration Category
ss_cid Identifies unique visitors and tracks a visitor’s sessions on the site 2 years Analytics
ss_cvr Identifies unique visitors and tracks a visitor’s sessions on the site 2 years Analytics
ss_cvisit Tracks a visitor’s session on the site 30 minutes Analytics
ss_cpvisit Persistent visitor tracking across sessions 2 years Analytics
ss_cookieAllowed Remembers cookie consent preferences 30 days Functional

6. ADVERTISING

We may work with advertising networks (e.g. Google Ads, Facebook Ads) to deliver relevant advertising based on your interactions with our website. These services use cookies and pixels to personalise content and measure effectiveness.

You can opt out of targeted advertising via:

7. EMAIL MARKETING

If you sign up for our newsletter, we may contact you with offers, updates, and inspiration. You can unsubscribe anytime using the link in our emails.

If you're having issues unsubscribing or not receiving emails you expected, contact marina@thefabricfolk.com and we’ll help.

8. YOUR RIGHTS AND CONTACT

You have rights under UK GDPR, including the right to access your data, request correction, or ask for deletion.

To exercise your rights, ask a question, or make a complaint, please contact:

marina@thefabricfolk.com

We will respond within 7 working days.